What is SonaEdons.com’s return policy?
If you have received a damaged or defective product, you can get a replacement within 7 days of delivery at no extra cost. The 7 Day Replacement Guarantee is applicable to all physical products sold on sonaedons.com.
Items should be returned in the original condition you had received them. Please understand that we cannot accept returns in certain instances:
- Damages due to misuse of product
- Incidental damage due to malfunctioning of product
- Any consumable item which has been used or installed
- Products with tampered or missing serial / UPC numbers
- Any damage / defect which is not covered under the manufacturer’s warranty
- Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered
All physical products sold by SonaEdons.com are covered by this guarantee. Replacement can be for the entire product or part(s) of the product subject to availability of the same on sonaedons.com.
General Returns
We have No Questions Asked 7 day, 100% acceptance policy on most NEW UNOPENED items. However a prior Return Authorisation Number should be obtained for all returns. Contact Us to get a Return Authorisation Number. One way Shipping charges to return the items are paid by the customer. Any returns made without the Returns Authorisation Number will not be accepted.
Value of the order is refunded as a SonaEdons.com Coupons. No Cash refund is done. We’ll notify you via e-mail of your refund once we’ve received the returned item and processed your coupon.
How do I return a defective or damaged product for a new replacement?
Notify us of the damaged or defective product as soon as possible. In line with our 7 Day Replacement Guarantee, you have 7 days from the date of delivery to return the product for a replacement.
Please ensure that the product is returned in the original condition you had received it. We will send you a brand new replacement at no extra cost to you. On a valid cancellation and refund request, we offer you SonaEdons.com Coupons (store credit), which can be used to place a fresh order.
Contact Us to get a Replacement Authorisation Number.
How do I cancel an order?
You can cancel your order online before the product has been shipped. Your entire order amount will be refunded. An order cannot be cancelled in case it has been shipped out or a delivery has already been made.
How long will it take to process my cancellation request?
Once you request the cancellation of item(s) in your order, it will take us a maximum of 2-5 business days to cancel the order and initiate a refund. You will be notified of the same.
If the refund mode is SonaEdons.com Coupons, the refunded amount will be made available immediately.
However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-15 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by SonaEdons.com.
Exceptions
Some items/orders marked as Non-Returns may not be returned.
What are the modes of refund available after cancellation?
In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.
There are two modes of refund:
- SonaEdons.com Coupons – If you choose this option, we will provide you with a coupon code which can be used on SonaEdons.com
- Back to Source – In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.
Once you have requested the cancellation of item(s) in your order, SonaEdons.com will complete the cancellation and initiate the refund, depending on your preference.